Read the following description of stakeholder interests. Which stakeholder does this description match?
This stakeholder pays for the project and is concerned with the project’s impact years after the project’s output.
They measure success in respect of time and cost. They are interested in the performance of the project output so that they recover their investment. Their general interest in revenue and operating costs continues over the life of the project.
These are senior managers from the owner or user organisation who had identified the need for the project output and its benefits. At the end of the project, this stakeholder is concerned that the project output performs efficiently and meets the project proposals.
They also hope that the project output performs well in respect of time and cost. They need the investors to receive some benefit. A few months after the end of the project their concern is that the project provides the predicted benefits.
In the longer term, they hope to gain support for future projects. They are interested in how the project output develops new technology and capabilities.
This stakeholder is interested in the direct benefit they receive from the project output. They are concerned with the price they pay for the project’s output.
They maintain an interest in the project output throughout its life. Over the years they may also consider whether the benefit provided by the project output provides them with a competitive advantage.
These are the people or group who manage the asset on behalf of the owner. This stakeholder is interested in the features and performance of the project output. When the project’s output is completed they need training to be provided in order to make the project output function.
In the first few months of operation they are concerned with the project output’s usability, convenience, availability, reliability and maintainability.
Over the years they will be interested in how the project output helps to develop a new class of products, new technologies and growth in competencies.
PERSON 5
At the point of the project’s completion, this stakeholder’s primary concern is whether the project was completed on time and within budget, and how the project output performs. They are also concerned with their professional and personal development.
In the following months they are concerned with the reputation of their work and how this shapes current or future business relationships.
Over the years, their concern turns to job security, future work, and the development of new technologies or competencies.
PERSON 6
This stakeholder group is senior management within the lead contractor. When the project ends this stakeholder’s main concern is that the work has been completed on schedule and within budget, and that they have made profit from their work. They are also interested in the project’s risk and safety record.
In the operational phase they are concerned that the project output performs as predicted in order to maintain their reputation in the sector.
In the years following, they are interested in how the project output forms part of a new class of product, develops technology, competencies and capabilities. The success of the project is likely to influence their opportunities to acquire future business.
PERSON 7
These stakeholders provide goods, materials, works, or services. At the point of the project's completion, their main interest is on how quickly they receive payment, and their profit. This will be dependent upon whether the project was completed to schedule.
Over the next few months their interest is in their reputation and gaining repeat business. Over the next few years, they continue to be interested in repeat business and new technology.
PERSON 8
This stakeholder is not a direct stakeholders, but is often concerned about the environmental and societal impact of the project output throughout its life.
If the project is publicly funded, they may also be interested in whether the project is good value for money.